SAP PLM: ALM - Customer Service Certification

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EXTREME HIGH DEMAND Course.  This is from the WORLD FAMOUS and SAP Excusive Technology called PLM.  PLM is a combination of 4 Different SUB Certifications.

• SAP PLM (Product Lifecycle Management) -  Asset Life-cycle Management (ALM) Customer Service
• SAP PLM (Product Lifecycle Management) -  Asset Life-cycle Management (ALM) Plant Maintenance
• SAP PLM (Product Lifecycle Management) -  Project Management
• SAP PLM (Product Lifecycle Management) -  Quality Management

This certification is for Customer Service Certification.  This is a HOT Track because every company that has implemented SAP used this. IN UK its called DATA Management. In USA is called Customer Service.  This is managing of all Bills, reports, Customer Info, related materials sold and in relation to the specific Product Line.

Please see Individual course notes about this course.  This course is HOT and a REQUIREMENT for PLM Consualtant.

This is not a difficult course, and if you any sort of industry experience you'll find SAP Courses easy to FOLLOW.  Release you POTENTIAL.

Learn SAP, you can lead a really good life, especially if you are a recent graduate.  Salary over 150,000+ is a reality for this course especially if your proficient with the configuration screen. (SPRO)  This COURSE is especially detailed on the configuration.  You can also work anywhere with this course, like UK, USA, Canada.  Migrate to the area with the most demand. High Demand and universally applicable course at a fraction of the price SAP Academy charges.

You cannot go wrong with this Certification.  If you want a job that will constantly evolve, but be in EXTREME demand, then this is the course for you.

This Curriculum follows the EXACT same Track used at SAP Academy.  EVERYTHING YOU NEED TO GET CERTIFIED IS IN THESE BOOKS.  Don't waste your money.  Buy and LEARN at you HOME. 

ALL SAPDRILL.com COURSE INCLUDES THE OPTIONAL CONFIGURATION BOOKS.  When on a project site,  Its how well you know configuration that sets you apart from the rest.  You are not TESTED on Configuration in the SAP Academy Tests.  SAP also does not teach configuration in their t*** series academy courses.

Audience:

* This course is targeted at individuals who want a basic understanding of the PLM functionality
* Executives and Managers
* Consultants in non-PLM business disciplines
* Project managers and team members responsible for implementing mySAP PLM

Objectives:

* Provide an overview of the business processes supported by mySAP PLM
* Provide participants with a basic understanding of
* PLM functions and processes
* SAP terminology

Content:

* Overview of mySAP PLM with the key functional areas:
- Program and project management
- Life-Cycle Data Management
- Life-Cycle Collaboration
- Enterprise asset management
- Quality management
- Environment, Health & Safety

Objectives &  Content:

* Gain an overview of Customer Service
* Become familiar with the most important business process in Customer Service, including practical exercises
* Explain integration with other SAP components
* Support decision makers responsible for implementing the system
* Identify the different analysis options that are available
* Overview of Customer Service
* Technical objects
- Material serial numbers and equipment
- Functional locations, bills of material, and warranties
* Help desk
- Creating, processing, and completing service notifications
* Planning of technician resources
- Creating, processing, completing, and billing for service orders
* Returns and repairs
- Repair order processing and returns delivery, repairs processing, delivery, and billing
* Service contracts
- Content and structure of service contracts
- Service processing with contract
* Planned customer service
- Task lists, maintenance plans, and scheduling
* Reports
- Service history and information system

Objectives:

* The training course PLM305 Structuring and Managing Technical Objects deals in detail with object and technical system structuring, which forms the backbone of the development of maintenance and service measures in the Enterprise Asset Management and Customer Service areas.
* Here we show all the necessary settings in Customizing.

Content:

* Structuring of Functional Locations
* Using, Classifying and Customizing Equipment
* Usage of Maintenance Bills of Material
* Customizing for Bills of Material
* Working with and customizing Serial Numbers
* Measuring Points and Counters
* Object Services
* Partners and Addresses
* Status Management
* Warranties

Audience:

* Project managers
* Project team

Objectives:

* This course will prepare you to: Schedulework
* Carry out maintenance planning

Content:

* Task List Management & Customizing
* Single Cycle Maintenance Planning
* Maintenance Planning with Strategy: Time-Based Maintenance Strategy
* Strategy Plan Scheduling (Time-Based)
* Maintenance Planning with Strategy: Performance-Based
* Maintenance Plan Scheduling (Performance-Based)
* Maintenance Planning with Cycles of Different Dimensions
* Maintenance-Plan-Based Sales of Services
* Condition-Based Maintenance
* Maintenance-Plan-Based Test Equipment Management

Objectives:

* Understand methods to represent service contracts in the R/3 System
* Configure service products and service contracts

Content:

* Service products/service materials
- Simple
- Configurable
- Configured
* Service contracts
- Customizing of contracts
- Hotline, maintenance and repair contracts
- Value contracts
* Pricing
- Overview
- Variant conditions
- Contractual pricing agreements
* Billing
- Billing plan
- Periodic billing
- Resource-related billing
- Credit memos
* Ontract settlement and controlling

Objectives:

* Explain the service processing functions in detail
* Configure service notifications, service orders and customer repair orders

Content:

* Organizational Elements and Master Data
* Help Desk Processing
- Processing of service notifications
- Configuration of notification types
- Solution Database
* Field Service Planning
- Processing of service orders
- Configuring order types
- Scheduling and capacity planning
- External services
- Materials planning
- Printing and communication
- Completion confirmation
- Resource-related billing
- Completion
* Returns and repairs processing
- Repairs process
- Settings in Customizing
* Creation of Quotations
* Service - assembly processing

Objectives:

* Explain the options for Controlling in Service
* Configure the Controlling functions

Content:

* Value Flow and Organization in Service
* Costs and Revenues in the Service Process
- Estimated, planned and actual costs
- Revenues
- Cost and revenue views in the service order
- Overhead costing
- Commitments management and budgeting
* Settlement of Service Orders
- Procedure
- Settings in Customizing
* Profitability and Sales Accounting
- Service in Profitability Analysis
- Service in Profit Center Accounting
* Service Information System
- Evaluations using standard analyses
- Creation of flexible analyses
- Creation of customer-specific information structures
- Definition of customer-specific key figures

Audience:

* Members of the project team responsible for setting up this functionality

Objectives:

* Operate the front office screens as an agent
* Customize the Customer Interaction Center
* Explain the technical architecture

Content:

* Logging on to and off from telephony queues
* Customizing individual front-office screens for agents
* Understanding the call flow from the customer to the agent